Returns & Exchanges

At Jervis Family Store, we want your home to feel perfect, which is why we offer a 30-day return window for all unused and original-condition home goods. If you are not completely satisfied with your purchase, our team is dedicated to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.