Frequently Asked Questions
Everything you need to know about shopping for your home at Jervis Family Store.
What are your standard shipping times for furniture and decor?
Most home decor items ship within 3-5 business days. Larger furniture pieces may take 7-14 business days to arrive via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, Jervis Family Store ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home products.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing responsibly harvested wood and recycled textiles whenever possible. Look for the 'Eco-Friendly' badge on individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home purchases.